Jilli Live Terms & Conditions – Complete Platform Usage Guide

By accessing jilli live, creating an account, or using any of our services, you are considered to have accepted these terms and conditions. These terms constitute a legally binding agreement between jilli live and the user.

These terms and conditions are governed by the applicable laws of Bangladesh. jilli live reserves the right to modify, add to, or remove any part of these terms at any time. Continued use of the platform after any changes are published will be considered your acceptance of the updated terms.

• These terms are available in both Bengali and English. In the event of a dispute, the Bengali version shall prevail.
• Using any jilli live service confirms that you are of legal age and have the capacity to enter into a binding agreement.
• It is your own responsibility to verify whether online gaming is legal in your jurisdiction.

Age & Identity Verification

You must be at least 18 years old to open an account on jilli live. All information provided during registration must be truthful and accurate. jilli live reserves the right to close any account created with false information and forfeit the balance at any time.

One Person, One Account

Each person may only register one account. Having multiple accounts is strictly prohibited. If multiple accounts are found operating from the same device, IP address, or identity, jilli live reserves the right to close all associated accounts.

KYC Verification Process

Jilli live may verify your identity at any time. This may include requesting a copy of your National ID, passport, or driving licence. Failure to provide verification documents promptly may result in a temporary account suspension.

• The name used during registration must match the name on your payment account.
• Keep your registered email address and phone number active at all times.
• Update your contact details immediately if anything changes.

Jilli live supports Bangladesh's most popular mobile banking methods – Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Withdrawal Terms

Your deposit must be wagered at least once before a withdrawal can be requested. You cannot deposit and immediately withdraw funds. jilli live strictly enforces this policy to prevent money laundering.

• Withdrawals can only be made to the same payment method used for the original deposit.
• You may cancel a withdrawal request at any time before processing begins.
• Additional verification may be required for large withdrawal requests.
• Daily withdrawal limits vary depending on your account level.

Jilli live offers a variety of bonuses – welcome bonuses, deposit bonuses, free spins, cashback, and more. Each bonus has its own terms that must be read before claiming.

Wagering Requirement

To withdraw bonus funds, you must meet a specified wagering requirement. For example, a 30x requirement means you need to wager ৳30,000 to withdraw a ৳1,000 bonus.

• Bonus validity is generally 7 to 30 days; any unused bonus will expire at the end of this period.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the promotion.
• The welcome bonus is available to new members one time only.
• Jilli live reserves the right to modify or cancel any promotion at any time.
• Attempting to claim bonuses through fraudulent means may result in account closure.

All bets placed on jilli live are considered final. If incorrect odds are displayed due to a technical error, jilli live reserves the right to void the affected bets.

Sports Betting

In Sports Betting, results are finalized once officially announced by the relevant authority. If a match is abandoned or postponed, bets are generally voided and stakes returned.

Casino Games

Casino games use an RNG (Random Number Generator) system that has been verified by third-party auditors. jilli live does not influence the outcome of any game.

• Bets will only be accepted if your wallet has a sufficient balance.
• If a bet is voided due to a network disconnection, the stake will be refunded.
• Maximum betting limits vary by game and category.
• Jilli live may investigate any unusual betting patterns detected on an account.

The following activities are strictly prohibited on jilli live and may result in account closure and balance forfeiture.

• Multiple Account Management: A single individual holding more than one account.
• Bonus Abuse: Claiming a bonus without meeting its conditions or by providing false information.
• Software Usage: Using bots or automation software to gain an unfair advantage in betting or games.
• Collusion: Colluding with other players to manipulate or control game outcomes.
• Chargeback Fraud: Filing a chargeback under false pretenses after a payment has been made.
• Account Sale: Selling or transferring your account to another person.
• Hacking Attempts: Attempting to access jilli live's systems without authorization.

Jilli live may temporarily suspend or permanently close an account under the following circumstances.

Closed by jilli live

• In the event of a Terms & Conditions violation – without prior notice.
• In cases of suspected fraud or security concerns — until the investigation is complete.
• Accounts inactive for an extended period (12 months+) – following prior email notification.

Closed by User

You may close your account at any time. If you have an active balance, you will have the opportunity to withdraw it first. Any bonus balance will be forfeited upon closure.

Jilli live is not responsible for the following.

• Games or bets lost due to an internet disconnection.
• Server issues with third-party payment providers (Mobile Pay, Nagad, Rocket).
• Losses caused by issues with your own device or software.
• Force majeure events such as natural disasters or government orders.
• Loss of password or account credentials due to user negligence.

Jilli live's maximum liability shall never exceed the amount of your most recent deposit.

Jilli live treats the protection of your personal data as a top priority. Information collected during registration is used solely for platform operations and legal compliance.

• Your information is never sold to third parties.
• Information may be disclosed to government authorities when required by law.
• For more details, visit our Privacy Policy Read.

Any dispute between jilli live and a user will first be addressed through mutual discussion.

Complaint Submission Process

• Start by submitting your complaint to our support team via email or live chat.
• Jilli live will provide an initial response within 72 hours.
• Complex issues may take up to 14 business days to resolve.

If a resolution cannot be reached through discussion, both parties will seek to settle the dispute through a recognized mediator. jilli live is committed to resolving all disputes through a fair and transparent process.